Frequently Asked Questions
Premier Homecare Services is strongly committed to providing quality home care services. Every agency is either accredited by Accreditation Canada or waiting accreditation status pending an on-site survey.
We are proudly Canadian owned and operated. Our commitment to the communities in which we work and live is strong. We maintain consistency by having the same caregiver work with the same client. This is without a doubt the best way for trusting relationships to develop.
What makes your caregivers different?
Every single one of our caregivers are bonded and insured as our employees. Each of them has thoroughly undergone a screening program that includes employment history, criminal record and vulnerable sector screening, and driving record. We recruit qualified caregivers who have graduated from a recognized personal health care program with current CPR and First Aid certificates. We hire companion caregivers with excellent experience from their personal circumstances. Every new employee attends our comprehensive orientation program. Ongoing training is provided covering a wide variety of relevant topics.
Is there any obligation to go with Premier?
No, you are not bound to a contract. Service agreements outline the services provided, but it is not a legally binding contract. We request that clients give reasonable notice (two weeks in most cases) for changes to services. Invoicing is run on a weekly or bi-weekly basis and payment is due upon receipt of the invoice. HST is outlined on the invoice. Check with your local Premier Homecare Services agency for details.
Is there any minimum booking time?
When a client only requires a little help, 3 hours is our minimum. We can accommodate unique service options under special circumstances. Our employees will work with you to suit your unique needs. Caregivers are available for a short or extended period of time to assist you in the comfort of your own home.
What other type of care do you provide?
We also offer respite care to give the primary caregiver, usually a spouse or child, a break from their role. Respite can be provided on a regular basis to give family caregivers some personal time each week or to provide care while on vacation. Making sure that primary caregivers get a break is important and respite care allows them to care for themselves too.
Non-medical palliative home care services can also be provided to make the final transitions of life at home easier. Our caregivers have the sensitivity, compassion and experience to handle end-of-life situations.
If you have any other questions, please fill out the free in-home assessment form, and we will gladly help you out.
My request for service was answered within 1 day. Service has been provided regularly & positively. Both managers and workers have uniformly been courteous and respectful. Caretaking has been at a consistently high level.
My wife is afflicted with advanced dementia. All employees provided to look after my wife were without exception, very professional.
I was so happy to get my home care services started so quickly after my request. The workers helped me so much that I got through my early days so much better. They provided skilled care and a quiet reassurance. Thank you so much.
I felt Eric and Jocelyn were very professional in their handling of my Father’s needs. They always advised me immediately if any questions or concerns arose. All the caregivers were extremely compassionate and caring with my Father.